Clicking on the main menu bar choice Help->Show Support Request Form in the Main Display window opens a Request McIDAS-V Support window to post a support request to the McIDAS Help Desk. This form can also be brought up from the Support Form button of an Error dialog.

Image 1: Support Request Form

• Your Name - Represents the user's name.
• Your Email - Represents the user's email address.
• Confirm Email - Confirms that the user's email address was entered correctly the first time
• Organization - Represents the user's organization.
• Subject - Represents the subject of the problem or request.
• Description - Represents a thorough description of the problem or request. Please provide a thorough description of the problem encountered, as well as the steps to produce the problem.
• Attachment - Allows for any attachments to be sent along with the request. Click to find the file.
• Include current application state as a bundle - Includes a bundle of the current session along with your support request to the McIDAS-V Support Team. This helps to determine what the problem may be.
• Send copy of support request to the email address I provided - Sends a copy of the email being sent to McIDAS-V Support to the email address provided under Your Email.
• - Opens the McIDAS-V User's Guide to this page.
• - Cancels the request and closes the Request McIDAS-V Support window without sending a request.
• - Sends the request to the McIDAS-V Support Team.