Support

McIDAS User Services and Help Desk

McIDAS User Services provides support for MUG members. The support including maintenance of this website, distribution of McIDAS software and documentation, and answering user questions through the McIDAS Help Desk. The help desk is staffed by a meteorologist Monday through Friday, 8:00 a.m. to 4:30 p.m., Central time. Contact the Help Desk by email or by phone at 608-262-2455.

McIDAS Users’ Group (MUG) members, who pay for McIDAS support, receive top priority from the McIDAS Help Desk and will receive a response within one business day of contacting the help desk.

McIDAS Users email list

The McIDAS Users mail list has been in existence since October 1997.

The list is intended to be used as an open forum to discuss concerns related to McIDAS-X, McIDAS-V, -XCD and the SDI (SSEC Data Ingestor). SSEC will also use this list for soliciting ideas and comments about changes being considered to McIDAS. All users of McIDAS are encouraged to subscribe to this list.

Any mail sent to the McIDAS Users mail list will automatically be distributed to all subscribers of this list.

Use the online form to subscribe or unsubscribe to the McIDAS Users mail list.

McIDAS Inquiry System

The items in Inquiry Systems contain access to the MUG Inquiry Systems for McIDAS-X and McIDAS-V.

You can search and view inquiries by clicking on Search and entering one or more search conditions (inquiry number, user name, site name, command name, summary field, etc.).

You can also create customized reports with the desired search conditions and output format. If you run a report frequently, you can save it (with the search conditions and output format you specified) and quickly load it in future sessions. In the McIDAS-V Inquiry System, click on Report to access the report features. In the McIDAS-X Inquiry System, create customized reports by clicking here.

McIDAS Support Forum

All questions about McIDAS-V and feature requests for the software should be posted on the McIDAS-V Support Forums, where the questions will be answered by a member of the McIDAS Help Desk or by another McIDAS-V user.

McIDAS Users’ Group (MUG) members, who pay for McIDAS support, receive top priority from the McIDAS Help Desk and normally receive a response within one business day of posting a new thread.

Non-MUG members receive limited forum support from the McIDAS Help Desk, including answers to basic “How To” questions and responses to some bug reports and feature requests. Users of McIDAS-V are encouraged to answer the forum questions of other users and to share their knowledge and expertise. If a non-MUG member’s question has not been answered by another user, the McIDAS Help Desk will answer the question as time allows. Users with multiple requests or who need faster responses to their questions need to join the MUG for priority support.

All software bugs and requested enhancements are entered into the McIDAS-V Inquiry System. To check the status of an inquiry, click on Search and enter one or more search conditions (inquiry number, user name, site name, command name, summary field, etc.). To create a customized report with the desired search conditions and output format, click on Report. Reports can also be saved and quickly loaded in future sessions.

McIDAS Training