Q. What kind of support is provided for McIDAS-V?
A. For information about obtaining
help and support for McIDAS-V, check out the
Documentation
and Support page in the McIDAS-V User's Guide.
Q. How do I report problems?
A. First, check this FAQ and the
McIDAS-V
Support Forums to make sure this is a problem that has not yet been
reported.
If you experience unexpected problems that are not reported in those
locations, please let us know. See the Documentation
and Support section of the manual for the procedures on how to do
this.
Q. How do I open the Error Logs Console?
A. Open a console to show error
logs with the Help->Show Console menu.
Q. What do I do if McIDAS-V is locked up and not responding?
A. First, you need to retrieve a
stack track of the program so we can find out why this is happening. McIDAS-V
provides a web-based service that produces a stack trace. Just view the
URL:
http://127.0.0.1:8788/
and send the McIDAS-V Support Team on the
Contact Us page.
Note: This service is only available from browsers running on the machine
McIDAS-V is running on.
You can also use this service to shutdown McIDAS-V.