0Z Reboot Not Happening

Symptom

  • The ingest software does not reboot at 0Z
  • Data file ‘loops around’ to a new day; data from new day is appended to the file from the previous day

Possible Causes

  • Permissions / naming inconsistencies in Windows
  • ???

Troubleshooting

Instructions from Denny Hackel 2018-02-02:

  1. From the Start menu in the bottom left choose “Computer” in the middle right menu.  Note the computer name in the bottom left.  For example, “AERI-TEST” might be the name of the computer.
  2. From the Start menu in the bottom left choose “Task Scheduler”
  3. In the Task Scheduler window choose “Task Scheduler Library”.  The following tasks should be in the list:
    • AERI Reboot (At 12:00 AM every day)
    • Kill Ingest (At 11:57 PM every day)
  4. Click on the “Kill Ingest” task and check the Security options. These should be:
    • When running the task, use the following user account:
      AERI-TEST\AERI
      x Run only when user is logged on
  5. Click on the “AERI Reboot” task and check the security options.  These should be:
    • When running the task, use the following user account:
      AERI-TEST\AERI
      x Run only when user is logged on
      x Run with highest privileges
  6. If any of these settings are wrong you can click “Properties” in the menu to the right and make changes.  Both can be run with highest privileges.
    • Click “Change User or Group”
    • Click “Locations…”
    • Choose the Computer Name
    • Click “OK”
    • In the “Enter the Object name to select (examples):” type “AERI” then click “Check Names” and it will combine the computer name and AERI account name together.
    • Click “OK”
    • Make sure “Run with highest privileges” is selected.
    • Click “OK”